CSA ISO 9004-2 : 0
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES
Hardcopy , PDF
07-23-2013
English
1. Scope
2. Normative reference
3. Terms and definitions
4. Quality management system
4.1 Managing systems and processes
4.2 Documentation
4.3 Use of quality management principles
5. Management responsibility
5.1 General guidance
5.2 Needs and expectations of interested parties
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review
6. Resource management
6.1 General guidance
6.2 People
6.3 Infrastructure
6.4 Work environment
6.5 Information
6.6 Suppliers and partnerships
6.7 Natural resources
6.8 Financial resources
7. Product realization
7.1 General guidance
7.2 Processes related interest parties
7.3 Design and development
7.4 Purchasing
7.5 Production and service operations
7.6 Control of measuring and monitoring devices
8. Measurement, analysis and improvement
8.1 General guidance
8.2 Measurement and monitoring
8.3 Control of nonconformity
8.4 Analysis of data
8.5 Improvement
Annexes
A. Guidelines for self-assessment
B. Process for continual improvement
Bibliography
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