CSA ISO 9004 : 2009 : R2015
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
Hardcopy , PDF
10-09-2020
English, French
01-01-2015
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Managing for the sustained success of an organization
5 Strategy and policy
6 Resource management
7 Process management
8 Monitoring, measurement, analysis and review
9 Improvement, innovation and learning
Annex A (informative) - Self-assessment tool
Annex B (informative) - Quality management principles
Annex C (informative) - Correspondence between ISO 9004:2009
and ISO 9001:2008
Bibliography
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