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CSA Z24510 : 2010

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS
Available format(s)

Hardcopy , PDF

Superseded date

07-28-2021

Language(s)

English

Published date

01-01-2014

Publisher

Canadian Standards Association

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Elements of the service relating to users
4 Objectives for the service in respect of users' needs and
  expectations
5 Guidelines for satisfying users' needs and expectations
6 Assessment criteria for service to users
7 Assessment of water services
8 Performance indicators
Annex A (informative) - Tables of corresponding terms in
        English, French and Spanish
Annex B (informative) - Example of performance indicators
Annex C (informative) - Example of confidence-grading
        scheme for performance indicators systems
Bibliography

Describes the elements of drinking water and wastewater services of relevance and interest to users.

DocumentType
Standard
Pages
86
ProductNote
Reconfirmed EN
PublisherName
Canadian Standards Association
Status
Superseded
SupersededBy

ISO 5725-1:1994 Accuracy (trueness and precision) of measurement methods and results — Part 1: General principles and definitions
ISO 14031:2013 Environmental management Environmental performance evaluation Guidelines
ISO 24511:2007 Activities relating to drinking water and wastewater services — Guidelines for the management of wastewater utilities and for the assessment of wastewater services
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 24512:2007 Activities relating to drinking water and wastewater services — Guidelines for the management of drinking water utilities and for the assessment of drinking water services
ISO 14001:2015 Environmental management systems — Requirements with guidance for use
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
NFP 15 900-1 : 2000 LOCAL PUBLIC SERVICES - GUIDELINES FOR SERVICE ACTIVITIES RELATING TO DRINKING WATER SUPPLY AND SEWERAGE - PART 1: USER SERVICES
ISO/IEC Guide 98-3:2008 Uncertainty of measurement — Part 3: Guide to the expression of uncertainty in measurement (GUM:1995)

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Hardcopy - English
PDF - English

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