USER GROUP; QUALITY OF ICT SERVICES; PART 3: TEMPLATE FOR SERVICE LEVEL AGREEMENTS (SLA)

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Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Modal verbs terminology
Introduction
1 Scope
2 References
3 Definitions and abbreviations
4 SLA Principles
5 SLA Contract
6 User part: Demand
7 Provider part: Offer
8 Conditions of contract
9 Building a Service Level Agreement (SLA)
10 Revision procedures of SLA contract
11 Conclusion
Annex A (informative) - Bibliography
History

Specifies a framework for a Service Level Agreement between a customer and a supplier of Telecommunications Services.

Committee	USER
DocumentType	Standard
Pages	23
PublisherName	European Telecommunications Standards Institute
Status	Current

EG 202 009-1 : 1.3.1	USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
SR 002 761 : 1.1.1	USER GROUP; CONSIDERATION FOR SELECTING SUITABLE TELECOMMUNICATION SERVICES AND FOR COMPARING AND BENCHMARKING DIFFERENT SERVICE OFFERS FROM THE USER'S PERSPECTIVE
SR 002 564 : 2.0.0	APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH
TR 103 125 : 1.1.1	CLOUD; SLAS FOR CLOUD SERVICES
EG 202 009-2 : 1.3.1	USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS

EG 201 219 : 1.3.1	USER REQUIREMENTS; GUIDELINES ON THE CONSIDERATION OF USER REQUIREMENTS WHEN MANAGING THE STANDARDIZATION PROCESS
TR 101 287 : 1.2.1	NETWORK ASPECTS (NA) - TERMS AND DEFINITIONS
TR 102 008 : 1.1.1	TELECOMMUNICATIONS AND INTERNET PROTOCOL HARMONIZATION OVER NETWORKS (TIPHON) RELEASE 3; TERMS AND DEFINITION
ETR 003 : 20002	NETWORK ASPECTS (NA); GENERAL ASPECTS OF QUALITY OF SERVICE
EG 202 009-1 : 1.3.1	USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
ETR 200016 : 20001	BUSINESS TELECOMMUNICATIONS (BT); SERVEABILITY PERFORMANCE OBJECTIVES FOR PRIVATE TELECOMMUNICATIONS NETWORK (PTN)
ETR 320001 : 20001	USERS' EXPECTATIONS; VIRTUAL PRIVATE NETWORKS
EG 202 009-2 : 1.3.1	USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS

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EG 202 009-3 : 1.3.1

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