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EG 202 487 : 1.1.2

Current
Current

The latest, up-to-date edition.

HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
Available format(s)

Hardcopy , PDF

Language(s)

English

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
   2.1 Normative references
   2.2 Informative references
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 Approach and structure
   4.1 Definition, approach and methodology
   4.2 Document and guidelines structure
5 User centred design and testing
   5.1 Generic
   5.2 Research, design and development
   5.3 Service provision
6 Privacy and confidentiality guidelines
   6.1 Generic
   6.2 Research, design and development
   6.3 Service provision
7 Ethics guidelines
   7.1 Generic
   7.2 Research, design and development
   7.3 Service provision
8 Guidelines for legal aspects
   8.1 Generic
   8.2 Research, design and development
   8.3 Service provision
9 Availability and reliability guidelines
   9.1 Generic
   9.2 Research, design and development
   9.3 Service provision
10 Integrity guidelines
   10.1 Generic
   10.2 Research, design and development
   10.3 Service provision
11 Safety guidelines
   11.1 Generic
   11.2 Research, design and development
   11.3 Service provision
12 Usability and accessibility guidelines
   12.1 Generic
   12.2 Research, design and development
   12.3 Service provision
13 User education guidelines
   13.1 Generic
   13.2 Research, design and development
   13.3 Service provision
14 Localization, customization and personalization guidelines
   14.1 Generic
   14.2 Research, design and development
   14.3 Service provision
15 Guidelines for organizational aspects
   15.1 Generic
   15.2 Research, design and development
   15.3 Service provision
16 Servicing and maintenance guidelines
   16.1 Generic
   16.2 Research, design and development
   16.3 Service provision
Annex A (normative): Four collective guideline listings
      A.1 Collective list of all guidelines
      A.2 Collective list of all generic guidelines
      A.3 Collective list of all research, design and development
          guidelines
      A.4 Collective list of all service provisioning guidelines
Annex B (informative): Bibliography
History

Gives user experience guidelines, applicable to the research, design, development and deployment of telecare services.

Committee
HF
DocumentType
Standard
Pages
77
PublisherName
European Telecommunications Standards Institute
Status
Current

TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
TR 102 972 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS
TR 102 410 : 1.1.1 EMERGENCY COMMUNICATIONS (EMTEL); BASIS OF REQUIREMENTS FOR COMMUNICATIONS BETWEEN INDIVIDUALS AND BETWEEN INDIVIDUALS AND AUTHORITIES WHILST EMERGENCIES ARE IN PROGRESS
TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS

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EG 202 048 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES ON THE MULTIMODALITY OF ICONS, SYMBOLS AND PICTOGRAMS
ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
EG 202 132 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
EG 201 472 : 1.1.1 HUMAN FACTORS (HF); USABILITY EVALUATION FOR THE DESIGN OF TELECOMMUNICATION SYSTEMS, SERVICES AND TERMINALS
IEEE 802.11-2016 IEEE Standard for Information technology--Telecommunications and information exchange between systems Local and metropolitan area networks--Specific requirements - Part 11: Wireless LAN Medium Access Control (MAC) and Physical Layer (PHY) Specifications
EG 202 325 : 1.1.1 HUMAN FACTORS (HF); USER PROFILE MANAGEMENT
EG 202 116 : 1.2.2 HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL"
EG 202 417 : 1.1.2 HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES
TR 102 068 : 1.1.3 HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT
ISO/IEC 17799:2005 Information technology Security techniques Code of practice for information security management
EG 202 191 : 1.1.1 HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES
EG 202 416 : 1.1.2 HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES
TS 102 511 : 1.1.1 HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES
EG 202 421 : 1.1.1 HUMAN FACTORS (HF); MULTICULTURAL AND LANGUAGE ASPECTS OF MULTIMEDIA COMMUNICATIONS
ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
EG 202 423 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN
ISO 13407:1999 Human-centred design processes for interactive systems
ETR 297 : 20001 HUMAN FACTORS (HF)
ETR 329 : 20001 HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS)

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