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ETSI
EG 202 534 : 1.1.3

EG 202 534 : 1.1.3

Current

Current

The latest, up-to-date edition.

HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Guidelines
  4.1 Service selection guidelines
  4.2 Text communication
  4.3 Audio communication
  4.4 Avatar communication
  4.5 Data communication
  4.6 Video communication
  4.7 Multimedia communication
  4.8 Special user groups
Annex A (informative): Overview of intended guideline users and
        their requirements
      A.1 Intended guideline users
      A.2 Requirement derivation process
      A.3 Requirements for guidelines
      A.4 Requirements for a web-based system
Annex B (informative): Background work providing user-based data
        for the guidelines
      B.1 Studies designed specifically to input to the current
          guidelines
      B.2 Literature
Annex C (informative): Bibliography
History

Presents guidelines for real-time person-to-person communication services. The guidelines are intended for persons working in network operator, equipment manufacturer, service provider and other organizations who may influence the development of services for end-users.

Committee
HF
DocumentType
Standard
Pages
53
PublisherName
European Telecommunications Standards Institute
Status
Current

TR 102 643 : 1.0.2 HUMAN FACTORS (HF); QUALITY OF EXPERIENCE (QOE) REQUIREMENTS FOR REAL-TIME COMMUNICATION SERVICES
SR 002 761 : 1.1.1 USER GROUP; CONSIDERATION FOR SELECTING SUITABLE TELECOMMUNICATION SERVICES AND FOR COMPARING AND BENCHMARKING DIFFERENT SERVICE OFFERS FROM THE USER'S PERSPECTIVE
TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
EG 202 670 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES FOR REAL-TIME COMMUNICATION SERVICES EXPRESSED IN QUALITY OF SERVICE TERMS
TR 102 535 : 1.1.2 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES; FUTURE REQUIREMENTS
SR 002 959 : 1.3.2 ELECTRONIC WORKING TOOLS; ROADMAP INCLUDING RECOMMENDATIONS FOR THE DEPLOYMENT AND USAGE OF ELECTRONIC WORKING TOOLS IN THE ETSI STANDARDIZATION PROCESS
TR 102 972 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS
TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
TS 102 577 : 1.1.1 HUMAN FACTORS (HF); PUBLIC INTERNET ACCESS POINTS (PIAPS)
TR 102 783 : 1.1.2 HUMAN FACTORS (HF); WEB-BASED GUIDELINE AND TUTORIAL SYSTEM FOR REAL-TIME COMMUNICATION SERVICES; QOE (QUALITY OF EXPERIENCE) EXPRESSED IN QOS (QUALITY OF SERVICE) TERMS; SUPPORTING AND MAINTENANCE INFORMATION

TR 102 535 : 1.1.2 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES; FUTURE REQUIREMENTS
ETR 160 : 20001 HUMAN FACTORS (HF); HUMAN FACTORS ASPECTS OF MULTIMEDIA TELECOMMUNICATIONS
CEN/CLC Guide 6:2014 Guide for addressing accessibility in standards
EG 202 132 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
TR 102 479 : 1.1.1 TELECOMMUNICATIONS AND INTERNET CONVERGED SERVICES AND PROTOCOLS FOR ADVANCED NETWORKING (TISPAN); REVIEW OF AVAILABLE MATERIAL ON QOS REQUIREMENTS OF MULTIMEDIA SERVICES
EG 201 472 : 1.1.1 HUMAN FACTORS (HF); USABILITY EVALUATION FOR THE DESIGN OF TELECOMMUNICATION SYSTEMS, SERVICES AND TERMINALS
ES 201 275 : 1.1.1 HUMAN FACTORS (HF) - USER CONTROL PROCEDURES IN BASIC CALL, POINT-TO-POINT CONNECTIONS, FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY
ETR 334 : 20001 HUMAN FACTORS (HF) - THE IMPLICATIONS OF HUMAN AGEING FOR THE DESIGN OF TELEPHONE TERMINALS
ETR 333 : 20002 HUMAN FACTORS (HF) - TEXT TELEPHONY - BASIC USER REQUIREMENTS AND RECOMMENDATIONS
EG 202 320 : 1.2.1 HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS
TR 102 274 : 1.1.2 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
ETR 175 : 20001 HUMAN FACTORS (HF); USER PROCEDURES FOR MULTIPOINT VIDEOTELEPHONY
ETR 297 : 20001 HUMAN FACTORS (HF)

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Hardcopy - English
PDF - English
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