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EN 14534:2016/AC:2017

Current
Current

The latest, up-to-date edition.

POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR BULK MAIL
Amendment of

EN 14534:2016

Published date

01-11-2017

European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviations
5 Transit time as a Quality-of-Service indicator
6 Methodology
7 Report
8 Quality control
9 The Annexes
Annex A (normative) - Accuracy calculation
Annex B (normative) - Transit Time Calculation
Annex C (normative) - Comparability of Measurement
        Results
Annex D (normative) - Design of aggregated Fields of
        Study
Annex E (normative) - Additional Requirements for
        continuous Fields of Study [CMS/SCMS]
Annex F (normative) - Quality control
Annex G (normative) - Auditing
Annex H (informative) - Purpose of postal Quality of
        Service standards
Annex I (informative) - Considerations before implementing
        EN 14534
Annex J (informative) - Design basis
Annex K (informative) - Implementing EN 14534
Annex L (informative) - Application of the accuracy
        calculation
Annex M (informative) - Changes to the 2003 version
        of EN 14534
Bibliography

This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators.

Committee
TC 331
DevelopmentNote
Supersedes CEN/TR 15369. (05/2016)
DocumentType
Standard
PublisherName
Comite Europeen de Normalisation
Status
Current
Supersedes

CEN/TR 15472:2006 Postal services - Measurement of transit times for parcels by the use of a track and trace system
I.S. CEN TR 15472:2006 POSTAL SERVICES - MEASUREMENT OF TRANSIT TIMES FOR PARCELS BY THE USE OF A TRACK AND TRACE SYSTEM
PD CEN/TR 15472:2006 Postal services. Measurement of transit times for parcels by the use of a track and trace system

EN 13850:2012 Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
ISO 10005:2005 Quality management systems Guidelines for quality plans
ISO 3534-2:2006 Statistics Vocabulary and symbols Part 2: Applied statistics
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 9001:2015 Quality management systems — Requirements
ISO 3534-3:2013 Statistics — Vocabulary and symbols — Part 3: Design of experiments
ISO 10007:2017 Quality management — Guidelines for configuration management
ISO 3534-1:2006 Statistics — Vocabulary and symbols — Part 1: General statistical terms and terms used in probability

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