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CEN
EN 15221-7:2012

EN 15221-7:2012

Current

Current

The latest, up-to-date edition.

Facility Management - Part 7: Guidelines for Performance Benchmarking

Published date

10-17-2012

Publisher

Comite Europeen de Normalisation

Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Benchmarking types
5 Benchmarking outputs
6 Benchmarking process
Annex A (normative) - Performance data
Annex B (normative) - Collecting contextual data
Annex C (normative) - Collecting financial data
Annex D (normative) - Collecting spatial data
Annex E (normative) - Collecting environmental data
Annex F (normative) - Collecting service quality data
Annex G (normative) - Collecting satisfaction data
Annex H (informative) - Inherent complications and risks
Annex I (informative) - Benchmarking examples
Bibliography

This European Standard gives guidelines for performance benchmarking and contains clear terms and definitions as well as methods for benchmarking facility management products and services as well as facility management organisations and operations.This European Standard establishes a common basis for benchmarking facility management costs, floor areas and environmental impacts as well as service quality, satisfaction and productivity.This European Standard is applicable to Facility Management as defined in EN 15221-1 and detailed in EN 15221-4.

Committee
CEN/TC 348
DevelopmentNote
Supersedes PREN 15221-7. (11/2012)
DocumentType
Standard
PublisherName
Comite Europeen de Normalisation
Status
Current

15/30274539 DC : 0 BS ISO 18480-2 - FACILITIES MANAGEMENT - PART 2: GUIDANCE ON STRATEGIC SOURCING AND THE DEVELOPMENT OF AGREEMENTS
ISO 41012:2017 Facility management — Guidance on strategic sourcing and the development of agreements

EN 15221-4:2011 Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
NEN 2748 : 2007 TERMS OF FACILITY MANAGEMENT - CLASSIFICATION AND DEFINITION
ISO 23185:2009 Assessment and benchmarking of terminological resources General concepts, principles and requirements
EN 15221-5:2011 Facility Management - Part 5: Guidance on Facility Management processes
EN 15221-6:2011 Facility Management - Part 6: Area and Space Measurement in Facility Management
EN 15221-1:2006 Facility Management - Part 1: Terms and definitions
EN 15221-2:2006 Facility Management - Part 2: Guidance on how to prepare Facility Management agreements
EN 15221-3:2011 Facility Management - Part 3: Guidance on quality in Facility Management
BS 8536:2010 Facility management briefing. Code of practice

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