Foreword
1 Scope
2 References
3 Definitions, symbols and abbreviations
   3.1 Definitions
   3.2 Symbols
   3.3 Abbreviations
4 Types of Information to transmit
   4.1 Voice
   4.2 Facsimile/Fax
   4.3 Data at transmission speed < 64 kbit/s
   4.4 Data at transmission speed < 2 Mbit/s
   4.5 Data at transmission speed > 2 Mbit/s
5 Examples of corporate network schemes
6 Main general user's requirements
   6.1 Cost reduction
   6.2 Service and monitoring improvement
   6.3 Security
7 Basic services
   7.1 Performance
   7.2 Numbering plan
   7.3 VPN Access
   7.4 Access mode
8 Connection Related Selected Supplementary Services
   (ETR 076 [1])
   8.1 Advice of Charge (AOC-D/AOC-S/AOC-E)
   8.2 Accounting Code (ACC)
   8.3 Call Hold (HOLD)
   8.4 Routing
   8.5 Call Forwarding/Transfer (CFB/CFNR/CFU)
   8.6 Calling Line/Name Identity Presentation (CLIP/CNIP)
   8.7 Night Service (NS)
   8.8 Recall (RE)
   8.9 Direct Inward System Access (DISA)
9 Other supplementary services
   9.1 Announcements
   9.2 Voice message Service
   9.3 Voicemail
   9.4 Computer Telephony Integration (CTI)
   9.5 Automatic Call Distribution (ACD)
   9.6 Attendant deflection
   9.7 Paging
   9.8 Cordless terminal
   9.9 Emergency call in
   9.10 Videoconferencing
   9.11 Audioconference
   9.12 Email
10 Network management
   10.1 Performance and quality of service monitoring
   10.2 Alarms and faults reporting
   10.3 Faults management
   10.4 Cost information
   10.5 Configuration
   10.6 Directories
11 Security
Annex A: Organisational Features and Supplementary Services
      A.1 Description of Organisational Features (OF)4)
      A.2 Selected supplementary services
Annex B: Contributors
History