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HB 251-2004

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

Customer Satisfaction Measurement - A handbook for users of AS/NZS ISO 9001:2000
Available format(s)

Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users

Withdrawn date

06-30-2017

Language(s)

English

Published date

01-01-2004

Publisher

Standards Australia

Preview

The overall aim of this Handbook is to provide businesses with a greater understanding of options they have for collecting customer satisfaction data. The document explains AS/NZS ISO 9001:2000 in the context of continuous measurement of customer satisfaction - that is, a Customer Satisfaction Monitor. It includes a number of 'real-life' examples of businesses where customer satisfaction is being measured on a continuous basis and explains different methods that may be employed to collect customer satisfaction data.

Committee
QR-002
DocumentType
Handbook
ISBN
0 7337 6199 2
Pages
28
ProductNote
Withdrawn 19-04-2017.
PublisherName
Standards Australia
Status
Withdrawn
Supersedes

First published as HB 251-2001.Second edition 2004. First published as HB 251-2001. Second edition 2004.

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Hardcopy - English
PDF 1 User - English
PDF 3 Users - English
PDF 5 Users - English
PDF 9 Users - English
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