HB 275-2001

1 - HB 275-2001 KNOWLEDGE MANAGEMENT: A FRAMEWORK FOR SUCCEEDING IN THE KNOWLEDGE ERA
4 - Preface
6 - Table of Contents
8 - Foreword
10 - 1 Delivering Performance Improvement
10 - 1.1 Succeeding in the new economy
11 - 1.2 Knowledge management in action
11 - 1.2.1 Ford Motors
11 - 1.2.2 Chase manhattan
12 - 1.2.3 South Australian Government
12 - 1.2.4 Skandia
12 - 1.2.5 Texas Instruments
13 - 1.2.6 Pfizer
13 - 1.3 Making knowledge work for the organisation
14 - 2 Introduction to Knowledge Management
14 - 2.1 Executive summary
16 - 2.2 Terminology guidelines
19 - 3 Knowledge Alignment
19 - 3.1 Context
19 - 3.1.1 Understand knowledge management
21 - 3.1.2 Establish the context
22 - 3.2 Analysis
22 - 3.2.1 Establishing priorities
24 - 3.2.2 Setting goals
24 - 3.2.3 Knowledge Analysis
27 - 3.3 Planning
27 - 3.3.1 Establishing implementation requirements
28 - 3.3.2 Determine the benefit
29 - 3.3.3 Establishing the business case
31 - 4 Knowledge Processees
31 - 4.1 Knowledge sharing
31 - 4.1.1 Tacit knowledge
34 - 4.1.2 Explicit knowledge
38 - 4.1.3 Learning & training
42 - 4.2 Knowledge Acquisition
42 - 4.2.1 External monitoring
43 - 4.2.2 Importing knowledge
44 - 4.3 Knowledge Creation
44 - 4.3.1 Knowledge creating communities
45 - 4.3.2 Learning from experience
46 - 4.3.3 Innovation
47 - 5 Knowledge Foundations
47 - 5.1 Knowledge Culture
47 - 5.1.1 Engaging staff
48 - 5.1.2 Cultrual challenges
50 - 5.1.3 Cultural management
53 - 5.2 Technology
53 - 5.2.1 Technical considerations
54 - 5.2.2 Specify the requirements
55 - 5.2.3 Support the implementation
56 - 5.3 Sustaining systems
56 - 5.3.1 Risk Management
57 - 5.3.2 Records Management
57 - 5.3.3 Quality Management
57 - 5.3.4 Other systems
58 - Appendix A Technology
60 - Appendix B Government policies & guidelines
62 - Appendix C Risk Management
64 - Appendix D Acknowledgements