I.S. CWA 14842-2:2003
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Hardcopy , PDF
10-19-2007
English
11-28-2003
Introduction
1 Scope
2 Terms and definitions
3 Consumer needs
3.1 Understanding consumer's needs
3.2 Logistics concept - trust in delivery
3.3 Social and cultural requirements
4 Consumer interfaces
4.1 Requirements analysis
4.2 Verification process
4.3 Content management
4.4 Usability
4.5 Infrastructure requirements and application services
4.6 Trust indicators
5 Process management
5.1 Business policy and ethics
5.2 Business process modelling
5.3 Business process implementation
5.4 New product development
5.5 Resource management
5.6 Supply chain management
5.7 Business partner management
6 Technology management
6.1 Infrastructure
6.2 Feedback from operation
7 Supplier interface
7.1 Feedback to customers
7.2 Handling of complaints
7.3 Issue resolution
8 Supplier view
8.1 Internal communication
8.2 Sustainability
8.3 Regulatory and self-regulatory compliance
Annex A (informative) Relationship between e-Trust business
processes and regulatory and self-regulatory
requirements
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