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I.S. EN ISO 9241-154:2013

Current
Current

The latest, up-to-date edition.

ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS (ISO 9241-154:2013)
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2013

Publisher

National Standards Authority of Ireland

Preview

For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.

Only cited Standards give presumption of conformance to New Approach Directives/Regulations.

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Conformance
5 Voice messaging systems
6 Information input
7 Speech input
8 Touchtone input
9 Information output
10 Navigation
11 Help
12 Access to human representatives
13 Feedback
14 Errors
Annex A (informative) - Overview of the ISO 9241 series
Annex B (informative) - The role of speech recognition
        errors in IVR design
Bibliography

Provides guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications.

DocumentType
Standard
Pages
51
PublisherName
National Standards Authority of Ireland
Status
Current

Standards Relationship
ISO 9241-154:2013 Identical
EN ISO 9241-154:2013 Identical

ISO 9241-920:2009 Ergonomics of human-system interaction Part 920: Guidance on tactile and haptic interactions
ISO/IEC 13714:1995 Information technology Document processing and related communication User interface to telephone-based services Voice messaging applications
ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES

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Hardcopy - English
PDF - English
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