I.S. EN ISO/IEC 19796-1:2009

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Process model
  3.1 Descriptive model
  3.2 Reference Framework for Quality Descriptions (RFDQ):
      process model
      3.2.1 Process model description
4 Conformance
Annex A (informative) - Explanation for the use of the model
Annex B (informative) - DIN process model (DIN PAS 1032-1)
Annex C (informative) - French code of practice in E-Learning
      (AFNOR Z76-001)
Annex D (informative) - Reference Quality Criteria (RQC)
      DIN PAS 1032-1
Annex E (informative) - Harmonized model for quality management
      for learning, education, and training:
      mapping CELTSC and RFDQ
Annex F (informative) - Specific quality objectives
Annex G (informative) - References

Gives a common framework to describe, specify, and understand critical properties, characteristics, and metrics of quality.