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I.S. ISO 9004-2:1994

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES
Available format(s)

Hardcopy , PDF

Withdrawn date

04-26-1994

Language(s)

English

Published date

06-30-1992

Preview

1 Scope
2 Normative references
3 Definitions
4 Characteristics of services
  4.1 Service and service delivery characteristics
  4.2 Control of service and service delivery characteristics
5 Quality system principles
  5.1 Key aspects of a quality system
  5.2 Management responsibility
  5.3 Personnel and material resources
  5.4 Quality system structure
  5.5 Interface with customers
6 Quality system operational elements
  6.1 Marketing process
  6.2 Design process
  6.3 Service delivery process
  6.4 Service performance analysis and improvement
Annexes
A (informative) Examples to which this part of ISO 9004 may
   be applied
B (informative) Cross-reference of quality system elements
   and clauses
C (informative) Bibliography

Gives guidance for establishing and implementing a quality system within an organization. It is based on the generic principles of internal quality management.

DevelopmentNote
Also numbered as I.S. EN 29004-2. (09/2006)
DocumentType
Standard
Pages
32
PublisherName
National Standards Authority of Ireland
Status
Withdrawn

Standards Relationship
ISO 9004-2:1991 Identical
EN 29004-2:1993/AC:1997 Identical

ISO 10011-3:1991 Guidelines for auditing quality systems Part 3: Management of audit programmes
ISO 10011-1:1990 Guidelines for auditing quality systems Part 1: Auditing
ISO 8402:1994 Quality management and quality assurance — Vocabulary
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 9001:2015 Quality management systems — Requirements
ISO 9003:1994 Quality systems Model for quality assurance in final inspection and test
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO 10012-1:1992 Quality assurance requirements for measuring equipment Part 1: Metrological confirmation system for measuring equipment
ISO 10011-2:1991 Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors

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