INCITS/ISO/IEC 13714 : 1995 : R2000

Name: INCITS/ISO/IEC 13714 : 1995 : R2000
Brand: ITI

Superseded

View Superseded by

INFORMATION TECHNOLOGY - USER INTERFACE TO TELEPHONE-BASED SERVICES: VOICE MESSAGING APPLICATIONS

Available format(s)

Hardcopy , PDF

Superseded date

04-24-2024

Language(s)

English

Published date

01-01-2006

Publisher

Information Technology Industry Council

1 Scope
2 Conformance
3 Normative references
4 Definitions
5 Standard elements of user/system dialogue
  5.1 Voice input
  5.2 DTMF input
  5.3 System output
  5.4 Time-outs
  5.5 System response times
  5.6 Basic use of the # and * keys
  5.7 Language of system prompts
6 Call answering
7 Voice mail application
8 Voice bulletin boards
9 Voice message delivery
Annex A (informative) Dialogue design guidelines
Annex B (informative) Use of this standard for services other
                      than voice messaging

Contains users of voice messaging systems with a consistent mode of interaction in a way that is independent of the underlying system implementations. The interface is based on a set of design guidelines that are annexed to this standard.

DocumentType	Standard
Pages	70
ProductNote	Reconfirmed 2000
PublisherName	Information Technology Industry Council
Status	Superseded
SupersededBy	INCITS/ISO/IEC 13714 : 1995 : R2006