INCITS/ISO/IEC 13714 : 1995 : R2006
Current
The latest, up-to-date edition.
INFORMATION TECHNOLOGY - USER INTERFACE TO TELEPHONE-BASED SERVICES: VOICE MESSAGING APPLICATIONS
Hardcopy , PDF
English
01-01-2006
1 Scope
2 Conformance
3 Normative references
4 Definitions
5 Standard elements of user/system dialogue
5.1 Voice input
5.2 DTMF input
5.3 System output
5.4 Time-outs
5.5 System response times
5.6 Basic use of the # and * keys
5.7 Language of system prompts
6 Call answering
7 Voice mail application
8 Voice bulletin boards
9 Voice message delivery
Annex A (informative) Dialogue design guidelines
Annex B (informative) Use of this standard for services other
than voice messaging
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