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ISO 9241-154:2013

Current
Current

The latest, up-to-date edition.

Ergonomics of human-system interaction Part 154: Interactive voice response (IVR) applications
Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English, French

Published date

02-05-2013

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

DevelopmentNote
Supersedes ISO/DIS 9241-154. (02/2013)
DocumentType
Standard
Pages
35
PublisherName
International Organization for Standardization
Status
Current

I.S. EN ISO 9241-112:2017 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017)
DIN EN ISO 9241-112:2015-08 (Draft) ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017)
ISO 9241-112:2017 Ergonomics of human-system interaction — Part 112: Principles for the presentation of information
BS EN ISO 9241-112:2017 Ergonomics of human-system interaction Principles for the presentation of information
DIN EN ISO 9241-112 E : 2017 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017)

ISO 9241-920:2009 Ergonomics of human-system interaction Part 920: Guidance on tactile and haptic interactions
ISO/IEC 13714:1995 Information technology Document processing and related communication User interface to telephone-based services Voice messaging applications
ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES

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