ISO/IEC 15504-1 : 2004

INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 1: CONCEPTS AND VOCABULARY

International Organization for Standardization

Preview

Withdrawn

Add To Cart

Product Format

Table of Contents - (Show below) - (Hide below)

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Concept
  4.1 General
      4.1.1 Purpose and benefits
      4.1.2 Field of application
      4.1.3 Components of ISO/IEC 15504
      4.1.4 Relationship to other International Standards
  4.2 The assessment framework
      4.2.1 The context of assessment process
      4.2.2 Assessment indicators
  4.3 Competency of assessors
  4.4 Process improvement context
  4.5 Process capability determination context
5 Conformance
Annex A (informative) Classified terms and definitions
  A.1 Model architecture terms
  A.2 Process terms
  A.3 Measurement framework terms
  A.4 Assessment process terms
  A.5 Assessor terms
  A.6 Process improvement terms
  A.7 Process capability determination terms

Abstract - (Show below) - (Hide below)

Provides overall information on the concepts of process assessment and its use in the two contexts of process improvement and process capability determination.

General Product Information - (Show below) - (Hide below)

Published
Document Type	Standard
Status	Withdrawn
Publisher	International Organization for Standardization
Pages
ISBN
Committee	JTC 1
Supersedes	ISO/IEC TR 15504-1 : 1998 ISO/IEC TR 15504-9 : 1998

International Equivalents – Equivalent Standard(s) & Relationship - (Show below) - (Hide below)

Equivalent Standard(s)	Relationship
NBR ISO/IEC 15504-1 : 2008	Identical
AS/NZS ISO/IEC 15504.1:2005	Identical
DIN ISO/IEC 15504-1 E : 2011	Identical
CSA ISO/IEC 15504-1 : 2005 : R2015	Identical
BS ISO/IEC 15504-1 : 2004	Identical
DS ISO/IEC 15504-1 : 2007	Identical
CSA ISO/IEC 15504-1 : 2005 : R2010	Identical
CSA ISO/IEC 15504-1 : 2005	Identical
CSA ISO/IEC 15504-1 : 2005	Identical
NEN ISO/IEC 15504-1 : 2004	Identical
GOST R ISO/IEC 15504-1 : 2009	Identical
DIN ISO/IEC 15504-1 : 2011	Identical
SANS 15504-1 : 2ED 2005	Identical

Standards Referenced By This Book - (Show below) - (Hide below)

IEEE 20000-1 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
BS PD ISO/IEC TR 19759 : 2016	SOFTWARE ENGINEERING - GUIDE TO THE SOFTWARE ENGINEERING BODY OF KNOWLEDGE (SWEBOK)
CSA ISO/IEC 15939 : 2008	SYSTEMS AND SOFTWARE ENGINEERING - MEASUREMENT PROCESS
CSA ISO/IEC 15939 : 2008	SYSTEMS AND SOFTWARE ENGINEERING - MEASUREMENT PROCESS
10/30184538 DC : 0	BS ISO/IEC 20000-2 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
15/30322573 DC : 0	BS ISO/IEC 33071 - INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - AN INTEGRATED PROCESS CAPABILITY ASSESSMENT MODEL FOR ENTERPRISE PROCESSES
ISO/IEC 25010 : 2011(R2017)	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - SYSTEM AND SOFTWARE QUALITY MODELS
BS ISO/IEC 15504-6 : 2013	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 6: AN EXEMPLAR SYSTEM LIFE CYCLE PROCESS ASSESSMENT MODEL
14/30273794 DC : 0	BS ISO/IEC 16350 - SYSTEMS AND SOFTWARE ENGINEERING - APPLICATION MANAGEMENT
CEI UNI ISO/IEC 20000-2 : 2011	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
CSA ISO/IEC 25010 : 2012	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - SYSTEM AND SOFTWARE QUALITY MODELS
CSA ISO/IEC 15504-5 : 2013	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 5: AN EXEMPLAR SOFTWARE LIFE CYCLE PROCESS ASSESSMENT MODEL
DD ISO/IEC TS 15504-9 : 2011	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 9: TARGET PROCESS PROFILES
BS ISO/IEC 25010 : 2011	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - SYSTEM AND SOFTWARE QUALITY MODELS
CSA ISO/IEC 20000-1 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
BS ISO/IEC 20000-2 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC 21827 : 2009	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - SYSTEMS SECURITY ENGINEERING - CAPABILITY MATURITY MODEL (SSE-CMM)
BS ISO/IEC 25000 : 2014	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - GUIDE TO SQUARE
05/30078082 DC : DRAFT JAN 2005	ISO/IEC 15504-5 - INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 5: AN EXEMPLAR PROCESS ASSESSMENT MODEL
16/30338037 DC : 0	BS ISO/IEC 30754 - INFORMATION TECHNOLOGY - SOFTWARE TRUSTWORTHINESS - GOVERNANCE AND MANAGEMENT - SPECIFICATION
12/30248997 DC : 0	BS ISO/IEC 15026-4 - SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE ASSURANCE - PART 4: ASSURANCE IN THE LIFE CYCLE
09/30184534 DC : DRAFT JAN 2009	BS ISO/IEC 20000-1 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
BS ISO/IEC 15939 : 2007	SYSTEMS AND SOFTWARE ENGINEERING - MEASUREMENT PROCESS
VDI 5702-1 : 2017	MEDICAL DEVICE SOFTWARE - MEDICAL SPICE PROCESS ASSESSMENT MODEL
DIN ISO/IEC 15504-5 E : 2011	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 5: AN EXEMPLAR PROCESS ASSESSMENT MODEL
CEI UNI ISO/IEC 20000-1 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
13/30278518 DC : 0	BS ISO/IEC 24744 - SOFTWARE ENGINEERING - METAMODEL FOR DEVELOPMENT METHODOLOGIES
15/30319466 DC : 0	BS ISO/IEC 29110-3-3 - SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 3-3: CERTIFICATION REQUIREMENTS FOR PROCESS CAPABILITY
BS PD IEC TR 63084 : 2017	NUCLEAR POWER PLANTS - INSTRUMENTATION AND CONTROL IMPORTANT TO SAFETY - PLATFORM QUALIFACTION FOR SYSTEMS IMPORTANT TO SAFETY
BS ISO/IEC 33001 : 2015	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - CONCEPTS AND TERMINOLOGY
07/30160561 DC : 0	BS ISO/IEC 12207 - SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE LIFE CYCLE PROCESSES
BS TICKIT GUIDE : ISSUE 5.5	A GUIDE TO SOFTWARE QUALITY MANAGEMENT SYSTEM CONSTRUCTION AND CERTIFICATION TO ISO 9001:2000
BS PD ISO/IEC TS 15504-10 : 2011	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 10: SAFETY EXTENSION
14/30289079 DC : 0	BS ISO/IEC 29110-2 - SYSTEMS AND SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 2: FRAMEWORK
12/30259903 DC : 0	BS ISO/IEC 15504-6 - INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 6: AN EXEMPLAR SYSTEM LIFE CYCLE PROCESS ASSESSMENT MODEL
16/30274856 DC : 0	BS ISO 8000-61 - DATA QUALITY - PART 61: INFORMATION & DATA QUALITY MANAGEMENT PROCESS REFERENCE MODEL
BS PD ISO/IEC TR 15504-7 : 2008	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 7: ASSESSMENT OF ORGANIZATIONAL MATURITY
BS ISO/IEC 20000-1 : 2011	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
BS ISO/IEC 33071 : 2016	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - AN INTEGRATED PROCESS CAPABILITY ASSESSMENT MODEL FOR ENTERPRISE PROCESSES
BS ISO/IEC 90003 : 2014	SOFTWARE ENGINEERING - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 TO COMPUTER SOFTWARE
10/30218467 DC : 0	BS ISO/IEC 29155-1 - SOFTWARE AND SYSTEMS ENGINEERING - INFORMATION TECHNOLOGY PROJECT PERFORMANCE BENCHMARKING FRAMEWORK - PART 1: CONCEPTS AND DEFINITIONS
CSA ISO/IEC 33001 : 2016	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - CONCEPTS AND TERMINOLOGY
UNI CEI ISO/IEC 20000-1 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
BS PD ISO/IEC TR 24748-3 : 2011	SYSTEMS AND SOFTWARE ENGINEERING - LIFE CYCLE MANAGEMENT - PART 3: GUIDE TO THE APPLICATION OF ISO/IEC 12207 (SOFTWARE LIFE CYCLE PROCESSES)
UNE 71020 : 2013	INCREMENTAL CONFORMITY MODEL BASED ON UNE-ISO/IEC 20000-1
CSA ISO/IEC 20000-1 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
BS ISO/IEC 21827 : 2008	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - SYSTEMS SECURITY ENGINEERING - CAPABILITY MATURITY MODEL (SSE-CMM)
BS ISO/IEC 15504-5 : 2012	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 5: AN EXEMPLAR SOFTWARE LIFE CYCLE PROCESS ASSESSMENT MODEL
14/30216195 DC : 0	BS ISO/IEC 29190 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - PRIVACY CAPABILITY ASSESSMENT MODEL
AAMI IEC TIR 80001-2-7 : 2014	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL - APPLICATION GUIDANCE - PART 2-7: GUIDANCE FOR HEALTHCARE DELIVERY ORGANIZATIONS (HDOS) ON HOW TO SELF-ASSESS THEIR CONFORMANCE WITH IEC 80001-1
BS ISO/IEC IEEE 42010 : 2011	SYSTEMS AND SOFTWARE ENGINEERING - ARCHITECTURE DESCRIPTION
IEEE 15026-4 : 2013	ADOPTION OF ISO/IEC 15026-4 - SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE ASSURANCE - PART 4: ASSURANCE IN THE LIFE CYCLE
BS PD ISO/IEC TR 20000-4 : 2010	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 4: PROCESS REFERENCE MODEL
BS PD ISO/IEC TR 15504-6 : 2008	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 6: AN EXEMPLAR SYSTEM LIFE CYCLE PROCESS ASSESSMENT MODEL
BS PD ISO/IEC TR 29110-3-1 : 2015	SYSTEMS AND SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 3-1: ASSESSMENT GUIDE
BS ISO/IEC 15026-4 : 2012	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE ASSURANCE - PART 4: ASSURANCE IN THE LIFE CYCLE
07/30160564 DC : 0	BS ISO/IEC 15288 - SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE LIFE CYCLE PROCESSES
IEEE 15939 : 2008	ADOPTION OF ISO/IEC 15939:2007 - SYSTEMS AND SOFTWARE ENGINEERING - MEASUREMENT PROCESS
14/30213618 DC : 0	BS ISO/IEC 27034-2 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - APPLICATION SECURITY - PART 2: ORGANIZATION NORMATIVE FRAMEWORK
CSA ISO/IEC 21827 : 2009 : R2014	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - SYSTEMS SECURITY ENGINEERING - CAPABILITY MATURITY MODEL (SSE-CMM)
CSA ISO/IEC 20000-2 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC 25010 : 2012	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - SYSTEM AND SOFTWARE QUALITY MODELS
CSA ISO/IEC 20000-2 : 2013 : R2017	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC 20000-2 : 2013 : R2017	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
IEEE 20000-2 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC 20000-2 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC 20000-1 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
DIN ISO/IEC 15504-5 : 2011	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 5: AN EXEMPLAR PROCESS ASSESSMENT MODEL
CSA ISO/IEC 25010 : 2012 : R2016	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - SYSTEM AND SOFTWARE QUALITY MODELS
CSA ISO/IEC 15504-5 : 2013	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 5: AN EXEMPLAR SOFTWARE LIFE CYCLE PROCESS ASSESSMENT MODEL
CSA ISO/IEC 15939 : 2008 : R2013	SYSTEMS AND SOFTWARE ENGINEERING - MEASUREMENT PROCESS
CSA ISO/IEC 21827 : 2009	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - SYSTEMS SECURITY ENGINEERING - CAPABILITY MATURITY MODEL (SSE-CMM)
IEEE 90003 : 2015	ADOPTION OF ISO/IEC 90003:2014, SOFTWARE ENGINEERING - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 TO COMPUTER SOFTWARE
CSA ISO/IEC 15504-5 : 2013 : R2017	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 5: AN EXEMPLAR SOFTWARE LIFE CYCLE PROCESS ASSESSMENT MODEL
ISO/IEC TR 29110-3-1 : 2015	SYSTEMS AND SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 3-1: ASSESSMENT GUIDE
CSA ISO/IEC 20000-1 : 2013 : R2017	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
CSA ISO/IEC 20000-1 : 2013 : R2017	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
UNE ISO/IEC 20000-1 : 2011	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: REQUIREMENTS (ISO/IEC 20000-1:2011)
IEEE 24748-3 : 2012	SYSTEMS AND SOFTWARE ENGINEERING - LIFE CYCLE MANAGEMENT - PART 3: GUIDE TO THE APPLICATION OF ISO/IEC 12207 (SOFTWARE LIFE CYCLE PROCESSES)
IEEE 730 : 2014	SOFTWARE QUALITY ASSURANCE PROCESSES
ISO/IEC TR 29110-3 : 2011	SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 3: ASSESSMENT GUIDE
BS ISO/IEC 24744 : 2014	SOFTWARE ENGINEERING - METAMODEL FOR DEVELOPMENT METHODOLOGIES
ISO/IEC 29110-2 : 2011	SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 2: FRAMEWORK AND TAXONOMY
ISO/IEC 33071 : 2016	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - AN INTEGRATED PROCESS CAPABILITY ASSESSMENT MODEL FOR ENTERPRISE PROCESSES
UNI CEI ISO/IEC 20000-2 : 2010	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
ISO/IEC 90003 : 2014	SOFTWARE ENGINEERING - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 TO COMPUTER SOFTWARE
ISO/IEC TR 15504-6 : 2008	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 6: AN EXEMPLAR SYSTEM LIFE CYCLE PROCESS ASSESSMENT MODEL
BS PD ISO/TR 80001-2-7 : 2015	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - APPLICATION GUIDANCE - PART 2-7: GUIDANCE FOR HEALTHCARE DELIVERY ORGANIZATIONS (HDOS) ON HOW TO SELF-ASSESS THEIR CONFORMANCE WITH IEC 80001-1
CSA ISO/IEC 20000-2 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
UNE ISO/IEC 20000-2 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
ISO/IEC 21827 : 2008(R2014)	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - SYSTEMS SECURITY ENGINEERING - CAPABILITY MATURITY MODEL (SSE-CMM)
ISO/IEC 24744 : 2014	SOFTWARE ENGINEERING - METAMODEL FOR DEVELOPMENT METHODOLOGIES
ISO/IEC/IEEE 42010 : 2011(R2017)	SYSTEMS AND SOFTWARE ENGINEERING - ARCHITECTURE DESCRIPTION
ISO/IEC 15026-4 : 2012	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE ASSURANCE - PART 4: ASSURANCE IN THE LIFE CYCLE
ISO/IEC 25000 : 2014	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - GUIDE TO SQUARE
ISO/IEC TR 24748-3 : 2011	SYSTEMS AND SOFTWARE ENGINEERING - LIFE CYCLE MANAGEMENT - PART 3: GUIDE TO THE APPLICATION OF ISO/IEC 12207 (SOFTWARE LIFE CYCLE PROCESSES)
ISO TR 80001-2-7 : 2015	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - APPLICATION GUIDANCE - PART 2-7: GUIDANCE FOR HEALTHCARE DELIVERY ORGANIZATIONS (HDOS) ON HOW TO SELF-ASSESS THEIR CONFORMANCE WITH IEC 80001-1
ISO/IEC TR 19759 : 2015	SOFTWARE ENGINEERING - GUIDE TO THE SOFTWARE ENGINEERING BODY OF KNOWLEDGE (SWEBOK)
ISO/IEC 15939 : 2007	SYSTEMS AND SOFTWARE ENGINEERING - MEASUREMENT PROCESS