Information technology Service management Part 2: Guidance on the application of service management systems

Amended by

ISO/IEC 20000-2:2019/Amd 1:2020

Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English, French

Published date

08-19-2019

Publisher

International Organization for Standardization

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

DevelopmentNote	NEW CHILD AMD 1 2020 IS ADDED
DocumentType	Standard
Pages	63
ProductNote	THIS STANDARD IS ALSO REFERES TO :ISO IEC IEEE 15939 NEW CHILD AMD 1 2020 IS ADDED
PublisherName	International Organization for Standardization
Status	Current
Supersedes	ISO/IEC 20000-2:2012

Standards	Relationship
NS ISO/IEC 20000-2:2019	Identical
NEN ISO/IEC 20000-2 : 2019	Identical
SS-ISO/IEC 20000-2 : 2019	Identical
BS ISO/IEC 20000-2:2019	Identical
NF ISO/IEC 20000-2 : 2020	Identical
SN ISO/IEC 20000-2:2021	Identical
CSA ISO/IEC 20000-2:20	Identical
AS/NZS ISO/IEC 20000.2:2020	Identical
IS/ISO/IEC 20000 : PART 2 : 2019	Identical
JIS Q 20000-2:2023	Identical
INCITS/ISO/IEC 20000-2:2019(2023)	Identical
UNE-ISO/IEC 20000-2:2023	Identical

AS/NZS ISO/IEC 20000.3:2020	Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1
AS ISO 22313:2020	Security and resilience - Business continuity management systems - Guidance on the use of ISO 22301