ITG-190:2012

Why IT measurement is necessary and how it relates to other performance assessments and monitors, such as audits, KPIs and health checks. How IT measurement differs from the perspective of the client business and the IT provider, and the common ground between the two. If you’re a client business, you want to know if the time, effort and money being spent on IT are in line with industry norms. And you’ll want to ensure that your IT is meeting the needs of the organisation and its users while contributing to the overall success of the business. If you’re an IT provider, you need to know that your resourcing is as efficient as possible, your client charges are competitive, and that your offerings are well received by the client. Through its “both sides of the fence” case studies, this pocket guide helps to foster a better understanding between business managers and users (who depend on IT) and IT providers (who make a living from supplying IT services).