ITG-199:2010
Current
Current
The latest, up-to-date edition.
Service Level Agreements - A legal and practical guide
Available format(s)
PDF
Language(s)
English
Published date
10-21-2010
Publisher
Identifying some of the benefits and the pitfalls that an organisation can encounter when negotiating and drafting SLAs, this pocket guide provides an overview of SLAs, highlighting typical scenarios that can arise, and provides information on typical solutions that have been adopted by other organisations.
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