Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Dialogue principles and recommendations
  4.1 Overview
  4.2 Relationships between dialogue principles
  4.3 Suitability for the task
  4.4 Self-descriptiveness
  4.5 Conformity with user expectations
  4.6 Suitability for learning
  4.7 Controllability
  4.8 Error tolerance
  4.9 Suitability for individualization
5 Framework for using the dialogue principles and
  recommendations
  5.1 General
  5.2 Example for use of this part of ISO 9241 in the
      analysis of interactive systems
  5.3 Example for use of this part of ISO 9241 in design
      of interactive systems (Relationship with ISO 9241-13
      to ISO 9241-17)
  5.4 Example for use of this part of ISO 9241 in evaluation
      of interactive systems
6 Relationship between this part of ISO 9241 and ISO 9241-11
  and ISO 9241-12
Annex A (informative) Overview of the ISO 9241 series
Bibliography