• There are no items in your cart

ONORM EN ISO 9004 : 2010

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

View Superseded by
superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
Superseded date

07-23-2013

Published date

01-12-2013

1 Scope
2 Normative reference
3 Terms and definitions
4 Quality management systems
  4.1 Managing systems and processes
  4.2 Documentation
  4.3 Use of quality management principles
5 Management responsibility
  5.1 General guidance
  5.2 Needs and expectations of interested parties
  5.3 Quality policy
  5.4 Planning
  5.5 Responsibility, authority and communication
  5.6 Management review
6 Resource management
  6.1 General guidance
  6.2 People
  6.3 Infrastructure
  6.4 Work environment
  6.5 Information
  6.6 Suppliers and partnerships
  6.7 Natural resources
  6.8 Financial resources
7 Product realization
  7.1 General guidance
  7.2 Processes related to interested parties
  7.3 Design and development
  7.4 Purchasing
  7.5 Production and service operations
  7.6 Control of measurement and monitoring devices
8 Measurement, analysis and improvement
  8.1 General guidance
  8.2 Measurement and monitoring
  8.3 Control of nonconformity
  8.4 Analysis of data
  8.5 Improvement
Annexes
A Guidelines for self-assessment
B Processes for continual improvement
Bibliography

Provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. Applies to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization.

Committee
TC 129
DocumentType
Standard
PublisherName
Osterreichisches Normungsinstitut/Austrian Standards
Status
Superseded
SupersededBy

ONORM EN 13850 : 2013 POSTAL SERVICES - QUALITY OF SERVICES - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE PRIORITY MAIL AND FIRST CLASS MAIL

ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

View more information
Sorry this product is not available in your region.

Access your standards online with a subscription

Features

  • Simple online access to standards, technical information and regulations.

  • Critical updates of standards and customisable alerts and notifications.

  • Multi-user online standards collection: secure, flexible and cost effective.