SN EN ISO 18295-1:2017
Current
Current
The latest, up-to-date edition.
CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)
Available format(s)
Hardcopy
Published date
12-01-2017
Publisher
ISO 18295-1:2017 specifies service requirements for customer contact centres (CCC).
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