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SWIFT 9:2012

Withdrawn

Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

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withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

UNIVERSAL DESIGN FOR ENERGY SUPPLIERS

Available format(s)

Hardcopy , PDF

Withdrawn date

09-20-2019

Language(s)

English

Published date

01-18-2012

Preview

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Achieving Universal Design
4 Energy product and service communication requirements
Annex A (informative) - Universal Design Makes Good
        Business Sense
Annex B (informative) - Procurement Policy and Practice
        for Universal Design
Annex C (informative) - The 7 Principles and 29 Guidelines
        of Universal Design
Annex D (informative) - Customer Capabilities and Preferences
Annex E (informative) - Tables for using the Universal
        Design Principles and Guidelines in energy
        product and service design
Annex F (informative) - Written communication
Annex G (informative) - Verbal communication
Annex H (informative) - Web based communication - WCAG
        2.0 Guidelines for Organizations
Annex I (informative) - SMS Based Communication
Bibliography

Provides requirements and guidance on Universal Design for Energy Suppliers to household customers in the provision of energy products, supporting services and associated communications.

DocumentType
Standard
Pages
42
PublisherName
National Standards Authority of Ireland
Status
Withdrawn
SupersededBy

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO/TS 10004:2010 Quality management Customer satisfaction Guidelines for monitoring and measuring
CEN/CLC Guide 6:2014 Guide for addressing accessibility in standards
ISO 9241-210:2010 Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems
ISO 26000:2010 Guidance on social responsibility
ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
ISO/TR 22411:2008 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
ISO 9999:2016 Assistive products for persons with disability Classification and terminology

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