HUMAN FACTORS (HF); GUIDELINES FOR TELECOMMUNICATION RELAY SERVICES FOR TEXT TELEPHONES

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Hardcopy , PDF

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English

Publisher

European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 General
   4.1 Relay service
   4.2 Text/text relay service
   4.3 Text relay service
   4.4 Spoken to spoken relay service
   4.5 Videophone relay service
   4.6 Additional services
5 Service description
   5.1 Basic Text Relay Service (TRS)
   5.2 Basic spoken to spoken relay service
   5.3 Basic videophone relay service
   5.4 Additional services
   5.5 Facsimile services
   5.6 Short message service (SMS)
   5.7 Paging
6 Call handling
   6.1 Operator procedures
   6.2 Confidentiality
   6.3 Calls to stored voice services
   6.4 Profanity, obscenity and illegality
   6.5 Language translation
7 System requirements
   7.1 Organization plan
   7.2 System reliability
   7.3 Traffic
   7.4 Transmission quality
   7.5 Quality assurance
   7.6 Operator Training requirements
   7.7 Operator proficiency requirements
   7.8 Operator counselling
8 Charges
9 Complaints handling
10 User information
History

Defines guidelines for the features required by telecommunications Relay Services for text telephones.

Committee	HF
DocumentType	Standard
Pages	19
PublisherName	European Telecommunications Standards Institute
Status	Current

TR 102 974 : 1.1.1	HUMAN FACTORS (HF); TELECOMMUNICATIONS RELAY SERVICES
TR 103 180 : 1.2.1	ACCESS AND TERMINALS (AT); STUDY ON EMERGENCY COMMUNICATIONS; ASPECTS RELATED TO FIXED LINE TERMINALS
TR 102 415 : 1.1.1	HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS
EG 202 423 : 1.1.1	HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN
EG 202 191 : 1.1.1	HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES
TR 102 612 : 1.1.1	HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
ES 202 975 : 2.1.1	HUMAN FACTORS (HF); REQUIREMENTS FOR RELAY SERVICES
TR 102 548 : 1.1.1	HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
EG 202 320 : 1.2.1	HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS

EG 201 013 : 1.1.1	HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS
ETS 300 145 : 20002	INTEGRATED SERVICES DIGITAL NETWORK (ISDN) - AUDIOVISUAL SERVICES - VIDEOTELEPHONE SYSTEMS AND TERMINAL EQUIPMENT OPERATING ON ONE OR TWO 64 KBIT/S CHANNELS
ISO 9000:2015	Quality management systems — Fundamentals and vocabulary

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TR 101 806 : 1.1.1

HUMAN FACTORS (HF); GUIDELINES FOR TELECOMMUNICATION RELAY SERVICES FOR TEXT TELEPHONES

Table of Contents

Abstract

General Product Information

Standards Referenced By This Book

Standards Referencing This Book

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