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UNI EN ISO 18295-2 : 2018

Current
Current

The latest, up-to-date edition.

CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES
Published date

03-01-2018

Describes requirements for organizations using the services of customer contact centres.

Committee
CT 40
DocumentType
Standard
PublisherName
Ente Nazionale Italiano di Unificazione (UNI)
Status
Current
Supersedes

Standards Relationship
EN ISO 18295-2:2017 Identical
ISO 18295-2:2017 Identical

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