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UNI/TR 11486 : 2013

Withdrawn
Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

QUALITY MANAGEMENT SYSTEM - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LIBRARIES
Withdrawn date

10-18-2018

Published date

01-01-2013

PREMESSA
INTRODUZIONE
1 SCOPO E CAMPO DI APPLICAZIONE
2 RIFERIMENTI NORMATIVI
3 TERMINI E DEFINIZIONI
4 SISTEMA DI GESTIONE PER LA QUALITA
5 RESPONSABILITA DELLA DIREZIONE
6 GESTIONE DELLE RISORSE
7 REALIZZAZIONE DEL PRODOTTO
8 MISURAZIONE, ANALISI E MIGLIORAMENTO
APPENDICE A (informativa) - ESEMPI DI REGISTRAZIONI PER
            L'ATTUAZIONE DI UN SISTEMA DI GESTIONE
            PER LA QUALITA NELLE BIBLIOTECHE
BIBLIOGRAFIA

Il rapporto tecnico specifica linee guida, basate su buone pratiche sperimentate in ambito bibliotecario, per agevolare le biblioteche nello sviluppo di un approccio coerente alla gestione per la qualità. Esso mira a "tradurre" il linguaggio tecnico della UNI EN ISO 9001:2008 in un linguaggio più familiare per le persone coinvolte nelle biblioteche, con l'intento di stimolare e facilitare l'adozione della UNI EN ISO 9001:2008 nelle biblioteche stesse.

DocumentType
Standard
PublisherName
Ente Nazionale Italiano di Unificazione (UNI)
Status
Withdrawn

ISO/TS 10004:2010 Quality management Customer satisfaction Guidelines for monitoring and measuring
UNI/TR 11217 : 2010 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LOCAL GOVERNMENT
UNI/TR 11346 : 2010 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 TO THE ORGANIZATIONS THAT PROVIDE SERVICES
UNI EN ISO 9001 : 2008 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
UNI ISO 10003 : 2008 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
UNI ISO 10002 : 2006 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
UNI/TS 11312 : 2008 QUALITY IN SERVICES - GUIDELINES FOR MYSTERY AUDIT
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
UNI 11098 : 2003 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE CUSTOMER SATISFACTION
UNI EN ISO 9004 : 2009 QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS
UNI ISO 10001 : 2008 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
UNI EN ISO 19011 : 2012 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS

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