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    • Quality management and quality assurance
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    ISO 10004 : 2018

    Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

    International Organization for Standardization

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    ISO 10003:2018

    Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations

    International Organization for Standardization

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    ISO 10002 : 2018

    Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

    International Organization for Standardization

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    ISO 10001:2018

    Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations

    International Organization for Standardization

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    ISO/DIS 10015:2019

    Quality management — Guidelines for competence management and people development

    International Organization for Standardization

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    ISO/FDIS 10015 : 2019

    Quality management — Guidelines for competence management and people development

    International Organization for Standardization

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    ISO 10015:2019

    Quality management — Guidelines for competence management and people development

    International Organization for Standardization

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    ISO 10018:2020

    Quality management — Guidance for people engagement

    International Organization for Standardization

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    ISO/DIS 10017:2020

    Quality management — Guidance on statistical techniques for ISO 9001:2015

    International Organization for Standardization

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    ISO/DIS 10013:2020

    Quality management systems — Guidance for documented information

    International Organization for Standardization

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