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03/103789 DC : DRAFT FEB 2003

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

BS ISO 10018 - COMPLAINTS HANDLING - GUIDELINES FOR ORGANIZATIONS

Superseded date

08-05-2004

Published date

11-23-2012

Committee
SVS/8
DocumentType
Draft
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

ISO 19011:2011 Guidelines for auditing management systems
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

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