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08/30135847 DC : DRAFT AUG 2008

Current
Current

The latest, up-to-date edition.

BS ISO 9004 - MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
Published date

11-23-2012

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Managing for the sustained success of an organization
  4.1 General
  4.2 The organization's environment
  4.3 Interested parties
  4.4 Needs and expectations
  4.5 Sustained success
5 Strategy and policy formulation, planning and deployment
  5.1 General
  5.2 Strategy and policy formulation
  5.3 Strategy and policy planning
  5.4 Strategy and policy deployment into processes and
      organizational structure
  5.5 Communication
6 Resource management
  6.1 General
  6.2 Financial resources
  6.3 Human resources
      6.3.1 Management of Human Resources
      6.3.2 Competence of people
      6.3.3 Involvement and motivation of people
  6.4 Suppliers and partners
      6.4.1 Suppliers, partners and partnerships
      6.4.2 Suppliers and partners - selection, evaluation
            and improvement of their capabilities
  6.5 Infrastructure
  6.6 Work environment
  6.7 Knowledge, information and technology
  6.8 Natural resources
7 Process management
  7.1 Managing the organization's processes
  7.2 Process planning
  7.3 Process responsibility and authority
8 Monitoring, measurement, analysis and review
  8.1 General
  8.2 Monitoring
  8.3 Measurement
      8.3.1 General
      8.3.2 Key performance indicators
      8.3.3 Internal audit
      8.3.4 Self-assessment
      8.3.5 Benchmarking
  8.4 Analyzing
  8.5 Review of information gathered via monitoring
      and measurement
9 Improvement, innovation and learning
  9.1 General
  9.2 Improvement
  9.3 Innovation
  9.4 Learning
Annex A (informative) - A self-assessment tool
Annex B (informative) - Quality management principles
Annex C (informative) - Correspondence between ISO 9004:2009
        and ISO 9001:2008
Bibliography

Committee
QS/1
DocumentType
Draft
PublisherName
British Standards Institution
Status
Current

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO 19011:2011 Guidelines for auditing management systems
ISO 10015:1999 Quality management Guidelines for training
ISO/TR 14047:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to impact assessment situations
ISO/TR 14049:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to goal and scope definition and inventory analysis
ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
ISO 14042:2000 Environmental management Life cycle assessment Life cycle impact assessment
IEC 61160:2005 Design review
ISO 26000:2010 Guidance on social responsibility
ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
ISO 10005:2005 Quality management systems Guidelines for quality plans
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10006:2003 Quality management systems Guidelines for quality management in projects
ISO 14044:2006 Environmental management Life cycle assessment Requirements and guidelines
ISO/TR 14062:2002 Environmental management Integrating environmental aspects into product design and development
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 14041:1998 Environmental management Life cycle assessment Goal and scope definition and inventory analysis
ISO/TR 10013:2001 Guidelines for quality management system documentation
IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
ISO 14001:2015 Environmental management systems — Requirements with guidance for use
ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/TS 14048:2002 Environmental management — Life cycle assessment — Data documentation format
ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO 10007:2017 Quality management — Guidelines for configuration management
ISO 14040:2006 Environmental management Life cycle assessment Principles and framework

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