11/30239995 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Hardcopy , PDF
11-30-2012
English
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Benchmarking forms
5 Benchmarking outputs
6 Benchmarking process
Annex A (informative) - Performance data
Annex B (informative) - Collecting contextual data
Annex C (informative) - Collecting financial data
Annex D (informative) - Collecting spatial data
Annex E (informative) - Collecting environmental data
Annex F (informative) - Collecting service quality data
Annex G (informative) - Collecting satisfaction data
Annex H (informative) - Collecting productivity data
Annex I (informative) - Inherent complications
Bibliography
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