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12/30209299 DC : 0

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
Available format(s)

Hardcopy , PDF

Superseded date

06-30-2013

Language(s)

English

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and Definitions
4 Guiding Principles
5 Business-to-consumer electronic commerce
  transaction system
6 Single-phase processes
7 Multi-Phase Processes
8 Maintenance and improvement
Annex A (informative) - Guidance for small business
Annex B (informative) - Customer satisfaction and consumer
        needs in the B2C ECT Context
Annex C (informative) - Legal and administrative aspects
Annex D (normative) - Guidance on information provision
Annex E (informative) - Guidance concerning an organization's
        B2C ECT Code
Bibliography

BS ISO 10008.

Committee
QS/1
DocumentType
Draft
Pages
44
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO/TS 10004:2010 Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

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