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12/30270456 DC : 0

Current
Current

The latest, up-to-date edition.

BS ISO 18091 - QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT
Available format(s)

Hardcopy , PDF

Language(s)

English

FOREWORD
INTRODUCTION
1 SCOPE FOR LOCAL GOVERNMENT
2 NORMATIVE REFERENCES
3 TERMS AND DEFINITIONS IN LOCAL GOVERNMENT
4 QUALITY MANAGEMENT SYSTEMS IN LOCAL GOVERNMENT
5 MANAGEMENT RESPONSIBILITY IN LOCAL GOVERNMENT
6 RESOURCE MANAGEMENT IN LOCAL GOVERNMENT
7 SERVICE REALIZATION IN LOCAL GOVERNMENT
8 MEASUREMENT, ANALYSIS AND IMPROVEMENT IN LOCAL
  GOVERNMENT
ANNEX A - PROCESS FOR THE INTEGRAL QUALITY
          MANAGEMENT OF LOCAL GOVERNMENT
ANNEX B - INTEGRAL DIAGNOSTIC, CHECK-UP, EVALUATION
          AND FOLLOW UP SYSTEM FOR DEVELOPMENT OF
          RELIABLE LOCAL GOVERNMENTS
BIBLIOGRAPHY

BS ISO 18091.

Committee
QS/-/-/1
DocumentType
Draft
Pages
77
PublisherName
British Standards Institution
Status
Current

ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
ISO 19011:2011 Guidelines for auditing management systems
ISO 10015:1999 Quality management Guidelines for training
IWA 1:2005 Quality management systems Guidelines for process improvements in health service organizations
IWA 2:2007 Quality management systems Guidelines for the application of ISO 9001:2000 in education
ISO 10005:2005 Quality management systems Guidelines for quality plans
ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
ISO 10006:2003 Quality management systems Guidelines for quality management in projects
CGSB 184.1 : 2002 GUIDELINES FOR IMPLEMENTING ISO 9000 QUALITY MANAGEMENT SYSTEMS IN PUBLIC SECTOR ORGANIZATIONS
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

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