15/30291621 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
BS ISO/IEC 30105-3 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 3: MEASUREMENT FRAMEWORK AND ORGANIZATIONAL MATURITY MODEL
Hardcopy , PDF
11-30-2016
English
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of measurement framework (MF) and
organization maturity model (OMM)
5 ITES-BPO measurement framework (MF) for
process capability
6 Rating and aggregating process attributes
7 Process capability level model - Achievement of
process capability levels
8 Organizational maturity model (OMM)
9 Definition of organizational maturity levels
10 Rules for deriving maturity levels from capability
levels
11 Conditions for inclusion of process areas
Annex A (informative) - Conformity of the process
measurement framework
Bibliography
Important note : All end users must be registered with an Account prior to user licenses being assigned.Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.