15/30294328 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
BS 8543 - COMPLAINTS HANDLING IN ORGANIZATIONS - SPECIFICATION
Hardcopy , PDF
06-30-2015
English
Foreword
1 Scope
2 Terms and definitions
3 General principles
4 Complaints-handling framework
5 Planning and design
6 Operation of the complaints-handling system
7 Maintenance and improvement
Annexes
Annex A (informative) - Objectivity
Annex B (informative) - Unacceptable and unreasonable behaviors
Annex C (informative) - Responsibilities and authorities of complaints
handling roles
Annex D (informative) - Accessibility
Annex E (informative) - Effective apologies, remedies and options
for redress
Annex F (informative) - Maintenance and improvement
Bibliography
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