BS ISO 16355-3 - APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 3: QUANTITATIVE APPROACHES FOR THE ACQUISITION OF VOICE OF CUSTOMER AND VOICE OF STAKEHOLDER

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Normative References
3 Terms and Definitions
4 Basic concepts of QFD
5 Integration of quantitative voice of customer
   (VOC) and voice of stakeholder (VOS)
   acquisition with customer research methods
6 Types of QFD projects
7 QFD team membership
8 Types of information
9 Tools for quantitative VOC and VOS
   acquisition and analysis
10 Using sampling surveys
11 Deployment to next stage
Bibliography

BS ISO 16355-3.

Committee	MS/6
DocumentType	Draft
Pages	66
PublisherName	British Standards Institution
Status	NA

ISO 16355-4:2017	Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder
ISO 10004:2012	Quality management Customer satisfaction Guidelines for monitoring and measuring
ISO 16355-2:2017	Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
ISO/TR 16355-8:2017	Applications of statistical and related methods to new technology and product development process Part 8: Guidelines for commercialization and life cycle
ISO 20252:2012	Market, opinion and social research Vocabulary and service requirements
ISO 16355-5:2017	Applications of statistical and related methods to new technology and product development process — Part 5: Solution strategy