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98/402550 DC : DRAFT JUL 1998

Superseded
Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

GUIDE TO POSITIVE COMPLAINTS MANAGEMENT
Superseded date

04-15-1999

Published date

11-23-2012

Publisher

British Standards Institution

Committee
SVS/8
DocumentType
Draft
PublisherName
British Standards Institution
Status
Superseded
SupersededBy

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BS EN 30011-2:1993 Guidelines for auditing quality systems Guidelines for auditing quality systems. Qualification criteria for quality systems auditors
BS EN 30011-3:1993 Guidelines for auditing quality systems Guidelines for auditing quality systems. Management of audit programmes
AS 4269-1995 Complaints handling
BS EN ISO 9000:2015 Quality management systems. Fundamentals and vocabulary

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