Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Structure of this standard
5 Application of the management principles
5.1 Customer focus
5.2 Leadership
5.3 Involvement of people
5.4 Process approach
5.5 System approach to management
5.6 Continual improvement
5.7 Factual approach to decision making
5.8 Mutually beneficial supplier relationships
Annex A (informative) Self-assessment of implementation of
management principles
Annex B (informative) Brief summaries of methods and tools
referenced in Clause 5
Bibliography