Acknowledgments
Foreword
1 Introduction
2 Acronyms and Definitions
3 xSP Environment
4 Outsourcing
5 Contracts
6 Electronic Records Management Issues
7 Products, Services, and Techniques
8 Facility and Personnel - Safety and Security Issues
Appendix A - Electronic Records Storage: Relevant Standards/Best
             Practices Publications and Trade Associations
Appendix B - Checklists: Selecting an xSP (Electronic Records
             Storage Services Provider)
Appendix C - The Request for Proposal (RFP) Process
Bibliography
About ARMA International