1 - AS 2561-2010 GUIDE TO THE DETERMINATION AND THE USE OF QUALITY COSTS
4 - PREFACE
5 - CONTENTS
6 - FOREWORD
8 - 1 SCOPE
8 - 2 NORMATIVE REFERENCES
8 - 3 DEFINITIONS
8 - 3.1 Actual cost
8 - 3.2 Controls
8 - 3.3 Cost of conformity
8 - 3.4 Cost of nonconformity
8 - 3.5 Cost of quality
8 - 3.6 Effectiveness
9 - 3.7 Efficiency
9 - 3.8 Inputs
9 - 3.9 Management system
9 - 3.10 Nonconformity
9 - 3.11 Output
9 - 3.12 Process
9 - 3.13 Resources
9 - 3.14 Synthetic cost
9 - 3.15 System
9 - 3.16 Top management
9 - 4 ECONOMICS OF QUALITY
10 - 5 MANAGEMENT RESPONSIBILITY
10 - 5.1 Top Management
10 - 5.2 Management review
10 - 6 IDENTIFY PROCESSES AND PROCESS ACTIVITIES
11 - 7 IDENTIFY AND MONITOR COSTS
11 - 8 APPROACHES TO COST REPORTING
11 - 8.1 General
12 - 8.2 Customer satisfaction
12 - 8.3 Reporting models
13 - 9 MANAGE THE IMPROVEMENTS
13 - 9.1 Identify improvement opportunities
14 - 9.2 Conduct improvement cost/benefit analysis
14 - 9.3 Plan and implement improvement
15 - 10 RELATIONSHIP BETWEEN TRADITIONAL PREVENTION, APPRAISAL, FAILURE (PAF) MODEL AND THE PROCESS COST MODEL
15 - 10.1 Prevention, appraisal, failure approach to cost modelling
15 - 10.2 Process cost model
15 - 10.3 Linking the PAF model and the process cost model
16 - APPENDIX A - PROCESS COST MODEL
16 - A1 THE PROCESS
16 - A2 IDENTIFICATION OF INPUTS, OUTPUTS, CONTROLS AND RESOURCES
16 - A3 THE PROCESS COST ELEMENTS
17 - A4 PREPARATION OF THE PROCESS COST MODEL
17 - A5 USING THE PROCESS COST MODEL
17 - A5.1 Improvement Teams
17 - A5.2 Identify the process
17 - A5.3 Identify costs
18 - A5.4 Cost report
18 - A5.5 Improvement process
19 - APPENDIX B - PREVENTION, APPRAISAL AND FAILURE (PAF) MODEL
19 - B1 INTRODUCTION
20 - APPENDIX C - SOURCES OF COSTS AND COST DATA
20 - C1 GENERAL
20 - C2 EXAMPLE OF SOURCES OF COSTS AND COST DATA FOR THE PROCESS COST MODEL
20 - C3 EXAMPLE OF SOURCES OF COSTS AND COST DATA FOR THE PAF MODEL
20 - C3.1 Example of sources of prevention costs and cost data
23 - C3.2 Example of sources of appraisal costs and cost data
25 - C3.3 Example of sources of internal failure costs and data
26 - C3.4 Example of sources of data for external failure costs
27 - C4 Management costs
28 - APPENDIX D - ANALYSIS OF COST DATA
28 - D1 INTRODUCTION
28 - D2 COST INDICES
30 - APPENDIX E - FIGURES AND DIAGRAMS
30 - E1 PROCESS FOR USING COST AND SATISFACTION DATA TO PLAN AND IMPLEMENT IMPROVEMENTS
31 - E2 EXAMPLE OF PROCESS COST REPORT FOR PERSONNEL
32 - E3 EXAMPLES OF TREE DIAGRAM FOR IMPROVEMENT
33 - APPENDIX F - EXAMPLE OF TOOLS THAT CAN BE USED FOR IDENTIFYING AND ANALYSING COST DATA