AS 8018.1-2004
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
ICT service management Specification for service management
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
06-30-2017
English
01-01-2004
Introduction1 Scope2 Terms and definitions3 Requirements for a management system4 Planning and implementing service management5 Planning and implementing new or changed services6 Service delivery process7 Relationship processes8 Resolution processes9 Control processes10 Release processBibliography
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