Change agents are individuals who have the knowledge, skills and tools to help organizations create radical improvement. They achieve results through their keen ability to facilitate groups of people through well-defined processes to develop, organize, and sell new ideas. They are the invisible hands that turn vision into action. This is a comprehensive how-to-book, packed with all of the information and tools necessary to make any improvement project a rousing success. Its unique methods integrate the best practices in organisational development, team building, voice of the customer, reengineering, problem solving, creativity, innovation and project management.
Author Ken Miller.