Name: BIP 2211 : 2012
Brand: BSI

COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES

Published date

11-23-2012

Publisher

British Standards Institution

Committee	ZBIP/3
DocumentType	Standard
PublisherName	British Standards Institution
Status	Current

AS ISO 10002-2006	Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
BS ISO 10003:2007	Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations
BS 8600:1999	Complaints management systems. Guide to design and implementation
BS EN ISO 19011:2011	Guidelines for auditing management systems
AS 4269-1995	Complaints handling
BS ISO 10002:2014	Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS 18477:2010	Inclusive service provision. Requirements for identifying and responding to consumer vulnerability

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BIP 2211 : 2012