Committees responsible
Foreword
0 Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Managing inclusive design at the organization level
  4.1 General
  4.2 Responsibility for inclusive and assignment of tasks
  4.3 Reviews of current operations, facilities, knowledge and
       achievements
  4.4 Formulation of inclusive design mission statement, objectives,
       strategies and plans
  4.5 Initiating a corporate campaign to introduce a new orientation
       towards inclusive design
  4.6 Communication of inclusive design objectives, strategies and
       programme
  4.7 Introducing inclusivity into corporate identity and culture
  4.8 Corporate infrastructure for managing inclusive design
  4.9 Inclusive design in the master design programme
  4.10 Totality of products, services, processes and facilities
  4.11 Closeness to markets and success of products
  4.12 Product development and marketing strategies
  4.13 Impact of launch on lifetime profitability of product
  4.14 Promotion, distribution, customer support and disposal
  4.15 Legal aspects of managing inclusive design
  4.16 Innovative alliances
  4.17 Investment programmes featuring inclusive design
  4.18 Reviews and control of inclusive design standards, activities
       and procedures
  4.19 Evaluation of corporate performance
  4.20 Summary check list for introducing a professional approach to
       inclusive design management into an organization
5 Managing inclusive design at the project level
  5.1 General
  5.2 Overview of managing inclusive design projects
  5.3 Primary stages of inclusive design projects
  5.4 Summary checklist of basics of effective inclusive design
      management (project level)
Annex A The challenge of leading inclusivity in business
Annex B Tools and techniques for managing inclusive design
Bibliography