BS ISO 24512:2007

Foreword
Introduction
0.1 Water issues: global context and policies
    framework
0.2 Water utilities: general objectives
0.3 Objectives, content and implementation of this
    International Standard
0.4 Drinking water supply services
1 Scope
2 Terms and definitions
3 Components of drinking water supply systems
  3.1 General
  3.2 Types of drinking water supply systems
  3.3 Water source
  3.4 Intake and transport
  3.5 Treatment
  3.6 Storage, transport and distribution
  3.7 Disposal of residues
4 Objectives for the drinking water utility
  4.1 General
  4.2 Protection of public health
  4.3 Meeting users' needs and expectations
  4.4 Provision of services under normal and
      emergency situations
  4.5 Sustainability of the water utility
  4.6 Promotion of sustainable development of
      the community
  4.7 Protection of the environment
5 Management components of a drinking water utility
  5.1 General
  5.2 Activities and process management
  5.3 Resources management
  5.4 Asset management
  5.5 Customer relations management
  5.6 Information management
  5.7 Environmental management
  5.8 Risk management
6 Guidelines for the management of drinking water
  utilities
  6.1 General
  6.2 Organization
  6.3 Planning and construction
  6.4 Operations and maintenance
7 Assessment of water services
  7.1 General
  7.2 Assessment policy
  7.3 Goal and scope of the assessment
  7.4 Parties involved in the assessment
  7.5 Methodology of assessment
  7.6 Service assessment criteria
  7.7 Resources to conduct the assessment
  7.8 The production of output and recommendations
      for the use of the output
8 Performance indicators
  8.1 General
  8.2 Performance indicators systems
  8.3 Quality of the information
  8.4 Example of a performance indicator
Annex A (informative) - Tables of corresponding terms in
                        English, French and Spanish
Annex B (informative) - Schematics of drinking water supply
                        systems
Annex C (informative) - Possible actions to achieve the
                        objectives of the drinking water
                        utility
Annex D (informative) - Further guidelines for the management
                        of drinking water utilities
Annex E (informative) - Examples of service assessment
                        criteria related to the drinking
                        water utility objectives, performance
                        indicators related to assessment
                        criteria, and service assessment
                        criteria related to components of a
                        drinking water system
Annex F (informative) - Example of confidence-grading
                        scheme for performance indicators
                        systems
Bibliography