BS ISO/IEC 19086-3:2017
Current
The latest, up-to-date edition.
Information technology. Cloud computing. Service level agreement (SLA) framework Core conformance requirements
Hardcopy , PDF
English
08-01-2017
Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Conformance
6 Relationship between the cloud service agreement
and cloud SLAs
7 Cloud SLA Management
8 Role of cloud service level objectives, cloud service
qualitative objectives, metrics, remedies, and
exceptions in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography
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