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PD CEN/TS 16118:2012

Current
Current

The latest, up-to-date edition.

Sheltered housing. Requirements for services for older people provided in a sheltered housing scheme
Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

05-31-2012

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Transparency of the services offered
4 Services
5 Requirements for service coordinators and staffing
6 Housing
7 Requirements for the main provider
8 Contractual requirements
9 Quality
Annex A (normative) - Catalogue of optional services
Annex B (informative) - Recommendations for contents
        of questionnaire
Bibliography

Pertains to all providers of sheltered housing irrespective of the legal form of ownership and whether the service is publicly or privately funded.

Committee
W/-
DevelopmentNote
Supersedes 10/30203169 DC. (05/2012)
DocumentType
Standard
Pages
28
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
CEN/TS 16118:2012 Identical

ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations

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Hardcopy - English
PDF - English
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