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PD CEN/TS 16880:2015

Current
Current

The latest, up-to-date edition.

Service excellence. Creating outstanding customer experiences through service excellence
Published date

12-31-2015

European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Relevance and benefits of service excellence
5 Principles of service excellence
6 Service excellence model
7 Elements of the service excellence model
Bibliography

Gives guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight.

This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Committee
SVS/0
DocumentType
Standard
PublisherName
British Standards Institution
Status
Current

Standards Relationship
CEN/TS 16880:2015 Identical

DIN SPEC 77224:2011-07 Achieving Customer Delight Through Service Excellence
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
ISO 9001:2015 Quality management systems — Requirements

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